Bill Payment Support
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I need help with:
Invoice Payments
Autopay
Payment Methods
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Issues & Resolutions
General
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Invoice Payments
Same day payments are processed until 8:00 p.m EST. Follow these simple steps to make a one-time payment:
Log in to your account and navigate to the 'Billing' tab.
Click on the 'View Details' button next to the invoice you wish to pay.
On the Invoice Detail page, click the 'Pay Invoice' button.
On the 'Enter Payment Amount' screen, input your desired payment amount and click 'Next'.
You will be redirected to the payment gateway. On the 'Select Payment Method' screen, add or select a payment method (Debit/Credit/Bank Account) and click 'Next'.
Review your payment details on the 'Review Payment Details' page and click 'Confirm'.
You will see a 'Payment Successful' or 'Payment Processing' screen. From here, click 'View All Invoices' to return to the account center.
A confirmation email with payment details will be sent to the email address associated with your account.
Same day payments are processed until 8:00 p.m. ET. Follow these simple steps to make a multiple invoice payment:
Log in to your account and navigate to the 'Billing' tab.
Select all the invoices you want to be part of the multiple invoice pay and click on 'Pay Selected Invoices'.
On the 'Review Payment Amount' screen, input your desired payment amounts and click 'Next'.
You will be redirected to the payment gateway. On the 'Select Payment Method' screen, add or select a payment method (Debit/Credit/Bank Account) and click 'Next'.
Review your payment details on the 'Review Payment Details' page and click 'Confirm'.
You will see a 'Payment Successful' or 'Payment Processing' screen. From here, click 'View All Invoices' to return to the account center.
A confirmation email with payment details will be sent to the email address associated with your account.
One Time Pay: Allows you to pay individual active invoices using different payment methods like credit/debit cards and bank accounts.
Multiple Invoice Pay: Enables you to pay multiple invoices together in one transaction.
Log in to your account and navigate to the 'Billing' tab.
Click on the 'Payment Activity' subtab to view your payment activities.
From the list of payment activities, locate the in-process payment you want to edit/cancel. Click on the edit/cancel button next to the payment activity.
You will be redirected to the payment gateway. Select 'Manage Payment Activity' from the "I would like to" dropdown menu.
Scroll down and find the desired payment activity. Click on edit or cancel next to the payment activity to modify or cancel the setup.
You should expect to see the funds withdrawn within approximately 72 hours of the posting date.
Yes, you will get an email from Customer@nypa.gov. We will also send an email confirmation once we have processed the payment.
24-48 Hours
Payments received before 8:00 p.m. ET on any day will be credited as of the same day.
Payments received after 8:00 p.m. ET on any day will be credited as of the next day.
Autopay
With Auto Pay, paying your monthly bill couldn’t be easier. Avoid late fees, writing checks and paying for postage by having your bill automatically deducted from your bank account.
Log in to your account and navigate to the 'Billing' tab.
Click on the 'Autopay' subtab to view the autopay screen.
Click on the 'Initiate Autopay' button to go to the payment gateway screen.
Click on the 'Setup Autopay' button.
The 'Setup Autopay' slide-out will open. Add or select your desired payment method and click 'Next'.
On the 'Review Autopay Setup Details' screen, review the details and click 'Confirm'.
You will see the 'Autopay Setup Confirmed' screen informing you that the setup is successful. From here, click 'View All Invoices' to return to the account center.
A confirmation email with payment details will be sent to the email address associated with your account.
This process will ensure your power supply invoices are automatically paid each month.
Log in to your account and navigate to the 'Billing' tab.
Click on the 'Autopay' subtab to view the autopay screen.
Click on the 'Manage Autopay' button to go to the payment gateway screen.
On the gateway homepage, click on 'Manage Autopay'.
Scroll down and find your autopay setup.
Click on the edit or cancel icons next to the autopay setup details to modify or cancel the setup.
This will allow you to easily make changes to or cancel your autopay setup as needed.
Autopay is a convenient feature that automatically pays your monthly power bills. By enrolling, your due amount will be automatically paid to NYPA using your chosen payment method every month when your power bill is generated, ensuring timely payments without manual effort.
No payment will be taken out if there is no balance due.
Yes, you will receive an Autopay confirmation number and a confirmation email when you enroll. An email will also be sent when your Autopay payment posts on your Payment Due Date.
No, the deductions will be suspended when your account has a zero balance. Autopay will resume when your account has a balance.
Your Autopay enrollment is effective immediately for any upcoming due date. The same time-of-day restrictions apply to Autopay as other scheduled payments. You cannot enroll, modify or cancel Autopay (1) on your due date after 5 p.m. ET, or (2) on or after 5 p.m. ET on Friday, if your due date is Saturday.
Autopay will be canceled immediately unless you cancel after 5 p.m. ET on your due date. Then, it will become effective the next day.
Yes, you can make one-time payments for invoices that are not part of Autopay. For invoices that are part of Autopay, you can make a one-time payment before the Autopay payment kicks in. This allows you to manage your payments flexibly even while enrolled in Autopay.
Keep in mind that once pending, payments cannot be edited. If you need to change your payment amount, please cancel your scheduled Autopay and make a one-time payment.
Payment Methods
Log in to your account and navigate to the 'Billing' tab.
Click on 'Payment Methods' to go to the payment gateway page.
Select 'Add Bank Account' from the "I would like to" dropdown menu.
Enter your bank account details in the form that appears.
Click 'Save' to store your bank account for future payments.
We offer several convenient payment methods to suit your needs:
Online Payments at the Account Center.
a. You can securely store your banking information for future payments.
Pay by Bank Account
a. Easily pay using your checking or savings account.
b. Log in to securely store your banking details.
a. Use your credit or debit card for quick payments.
b. Please note that a convenience fee will apply.
Bank Wire Transfer or ACH Electronic Fund Transfer
a. Send your wire or ACH funds to:J.P. Morgan Chase Bank
ABA #021000021
NEW YORK POWER REVENUE FUND
Account # 008-030383
Pay by Mail
a. Overnight Mail:J.P. Morgan Attn: NY Power NYPA
Box 116048
33 Lewis Road
Binghamton, NY 13905
b. Regular Mail:New York Power NYPA
Department 116048
PO Box 5211
Binghamton, NY 13902-5211
For your convenience, all payment options are also listed on the first page of your NYPA invoice.
If you have any further questions, please feel free to contact our customer service team @.
Log in to your account and navigate to the 'Billing' tab.
Click on 'Payment Methods' to go to the payment gateway page.
Select 'Add Card Account' from the "I would like to" dropdown menu.
Enter your card details in the form that appears.
Click 'Save' to store your card for future payments.
Log in to your account and navigate to the 'Billing' tab.
Click on 'Payment Methods' to go to the payment gateway page.
Select 'Manage Payment Methods' from the "I would like to" dropdown menu.
From the list of saved payment methods, click on the edit or delete icons next to the desired payment method to modify or remove it.
Issues & Resolutions
If you:
Mailed a check:Check with your bank to see if the check was cashed. If cashed, get a copy of the canceled check from your bank.
Made an online payment through your bank's bill payment service:Check with your bank to find out if they sent the payment to NYPA. If they did, obtain the details from them of where and how it was sent to us, including if the check was mailed or if the payment was sent electronically.
Made an online payment directly to NYPA at account.nypa.gov:Log in to your account to see if you have any notices that the payment didn't go through properly. Check to make sure the funds were available, and the correct account was used.
Online payments that have an ‘In Process’ status may be modified or canceled before 8:00 p.m. ET. Other non-online/online payments cannot be modified or canceled.
• If a bill isn’t paid by the due date, an interest charge of 2% of the amount unpaid will be added to your invoice as a late fee.
• An additional interest charge of 1.5% percent of the sum unpaid is added on the first day of each succeeding Billing Period until the amount due, including interest, is paid in full.
• Please reach out to your Key Account Executive with any questions on late fees.
Have the administrative account owner at your company provide you with billing permissions in the ‘Manage Users’ section of the ‘Account Center;’ learn how or contact your NYPA Key Account Executive.
If you have multiple contracts and are unable to find one or more of your bills in the Account Center, follow these steps:
Go to the 'Account Center'.
At the top left of the page next to your “Account” name, click on the “Contract Account” dropdown arrow and select the specific contract account number that you want to view
Click on the 'Billing' tab. This will take you to the 'Bill Presentment’ screen.
You can access the 'Billing Period' dropdown arrow and choose the month/year of the statement. Note that twelve months of statements are typically available.
You can then view the invoices for that month.
If you do not see the account number you are looking for in the “Contract Account” dropdown, please reach out to the account owner at your company to give you billing permissions to that contract, your NYPA Key Account Executive or customerexperience@nypa.gov for assistance
Remember that previous invoices would have been emailed monthly to the billing contact on your account.
Please contact your NYPA Key Account Executive for assistance with your invoice. Would you like to open a ticket and send a message to your Key Account Executive?
Try making the payment again later or alternatively pay your bill by electronic bank transfer, wire or mail:
Bank wire transfer or ACH electronic fund transfer
Send wire and ACH funds to:
J.P. Morgan Chase Bank
ABA # 021000021
NEW YORK POWER REVENUE FUND
Account # 008-030383
Pay by mail:
Overnight mail to:
J.P. Morgan Attn: NY Power NYPA
Box 116048
33 Lewis Road Binghamton, NY 13905
Regular mail to:
New York Power NYPA
Department 116048
PO Box 5211 Binghamton, NY 13902-5211
Payment options are also found on the first page of your NYPA invoice.
The timeline between when the New York Power Authority (NYPA) issues invoices and the due date is determined by the service tariff. Invoices are typically issued mid-month for the previous billing month or period. Tariff documents, if available, can be viewed in the Account Center.
If you have further questions about the billing timeline or need assistance, contact your NYPA Key Account Executive.
Would you like to open a ticket and send a message to your Key Account Executive?
General
You will receive an email notifying you that your invoice is ready to be viewed online. We will typically send you this invoice notification email within the 8 business days after your previous due date.
• Invoices are issued mid-month for the previous billing month or period.
• Your respective service tariff contains information specific to your invoice.
Have invoice questions? Contact your NYPA Key Account Executive.
Your current invoice can be found in the ‘Account Center’ where you can view, download invoices, and make online payments. Invoice notifications are also emailed monthly to the billing contact(s) on your account.
Log in to your account and navigate to the 'Billing' tab.
If you have multiple accounts, go to the “Contract Account” dropdown arrow and select the specific contract account number that you want to view. (If you have only one account, skip this step).
Go to the 'Account Center'.
At the top left of the page next to your “Account” name, click on the “Contract Account” dropdown arrow and select the specific contract account number that you want to view
Click on the 'Billing' tab. This will take you to the 'Bill Presentment’ screen.
You can access the 'Billing Period' dropdown arrow and choose the month/year of the statement. Note that twelve months of statements are typically available. You can then view the invoice details for that month.
Need additional assistance with invoices? Contact your NYPA Key Account Executive.
Log in to your account and navigate to the 'Billing' tab.
Click on the 'Payment Activity' subtab to view your payment activities.
Need additional assistance with invoices? Contact your NYPA Key Account Executive.
Log in to your account and navigate to the 'Billing' tab.
Locate your desired invoice & click on the 'Download' icon next to it. You will need to install Adobe Acrobat or another PDF reader to view it.
Need additional assistance with invoices? Contact your NYPA Key Account Executive.
Log in to your account and navigate to the 'Billing' tab.
Locate your desired invoice, you can view status of your invoice under ‘Status’ column
Click on ‘View Details’ to see more details about the invoice.
Need additional assistance with invoices? Contact your NYPA Key Account Executive.
New York Power Authority billing is completely paperless, and invoices are not physically mailed.
Monthly invoices are emailed to those customers who have billing permissions set in Manage Users for the Account Center.
Learn how to set billing permissions in Manage Users
Need additional assistance with your invoice? Contact your NYPA Key Account Executive.
• With admin rights, you can add a user, delete a user, and change permissions in the Manage Users section of the Account Center.
• The account lead at your company should have ‘Admin Rights’ and can assign rights to others.
Note you must have ‘Admin rights’
Go to Manage Users
Need more assistance with ‘Admin Rights,’ adding users, removing users or setting permissions? Please reach out to the Customer.Experience@nypa.gov.
• Information regarding your rates can be found in your respective ‘Service Tariff’ in Section III.
• Per contract, NYPA will provide at least 30 days prior written notice to the Customer any proposed changes in the Service tariff.
• View your ‘Service Tariff’
• Service Tariff rates are updated annually and typically a fixed rate for 12-month period.
• Per contract, NYPA will provide at least 30 days prior written notice to the Customer any proposed changes in the Service tariff.
• Per contract, NYPA will provide at least 30 days prior written notice to the Customer any proposed changes in the Service tariff.
• View your Service Tariff
Need more information on rates and surcharges? Contact your NYPA Key Account Executive.
Still need help?
If you are still having issues logging in, resetting your password, setting up your Multi-factor Authentication, or have other questions about your NYPA accounts, please refer to the contacts listed.
Account Center
Please contact the Customer Experience inbox at Customer.Experience@nypa.gov
NY Energy Manager
Please contact the NYEM inbox at NYEM@nypa.gov
Request for Quote
Please contact the RFQ inbox at nypaRFQ@nypa.gov
Non-Load Serving Entities (LSE) Scheduling Application
Please contact the LSE inbox at…
Equal Employee Opportunity Reporting (EEOR)
Please contact the EEOR inbox at….
