Discontinuance of Electrical Service

Any municipality or rural electric cooperative purchasing essentially all of its power requirements from the Power Authority of the State of New York shall incorporate into its service rules and enforce the procedures governing discontinuance of electric service as set forth in sections 459.2 through 459.14 of New Yok Codes, Rules and Regulations (the “Rules” or specifically, NYCRR Title 21, Chapter X, §459.2 - §459.14).

Municipal electric utilities must provide the following prior notice indicating discontinuance of electrical service:

• 35 Days past due minimum
• 15 Days personal notice of intention served
• 15 Days registered/certified letter to customer/owner
• 15 Days posted in public area

Notices of Discontinuance of electrical Service must clearly state the following:

• Disconnect reasoning clearly stated (non-technical terms)
• Amount to be paid to avoid discontinuance and method for payment
• Utility procedures to consider customer complaint (address and phone)
• Earliest discontinuance attempt date
• Notice stating the following in bold font: "THIS IS A FINAL DISCONNECT NOTICE. TO AVOID INCONVENIENCE, BRING THIS NOTICE TO THE ATTENTION OF THE UTILITY WHEN PAYING THIS BILL.”
• A statement advising customers experiencing hardship to contact utility immediately
• Process for designating third party notices

Days and Hours which Service may be discontinued should follow the following:

• Monday through Thursday during the regular business hours of the utility
• Service may not be discontinued on, or immediately preceding, a day in which the office of the utility is not open for business or on a public holiday.

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