Overview

Pursuant to the New York Codes, Rules and Regulations (NYCRR), Title 21, Chapter X, Part 459, municipalities or rural electric cooperatives purchasing “all of its power requirements from the Power Authority of the State of New York shall incorporate into its service rules and enforce the procedures governing discontinuance of electric service as set forth in § 459.2 through § 459.14 of this Part”

If you have an unresolved complaint regarding the discontinuation of electrical service with your local utility, the New York Power Authority is available to assist you.

Before filing a complaint with the New York Power Authority, consider the following:

• Assistance is only available to customers of municipalities or rural electric cooperatives purchasing all its power requirements from the New York Power Authority.
• Seek support from your utility first.
• If you are unable to get a satisfactory resolution from your utility, please see the “contact us” section below to reach out to the New York Power Authority for help.

See below for more information regarding the discontinuation of electrical service.

Discontinuance of Electrical Service Guidelines

(Click here for more information)

Contact us

Online Inquiry Form

(Click here for assistance regarding Discontinuance of Electrical Service)

Complaint Hotline Contact Information

Phone: (914) 718-4287

Email: PCT.Service@nypa.gov