Login & Registration Support

For new and existing users, this page can help address issues with login, account creation, password reset or multi-factor authentication.

I need help with:

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Logging In

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Creating an Account

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Resetting Your Password

I’m looking for information on:

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Multi-factor Authentication (MFA)

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Update Multi-factor Authentication

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login Logging In

Are you an existing NYPA user and are having trouble logging in? Follow the instructions below for a step-by-step guide on how to log in.

Please note: If you have not logged in within the last year, you will be required to register. Learn more by visiting the ‘Creating an Account’ info page.

Select an Application

Select one of the NYPA applications you are registered with and wish to log into.

Enter your Email

Provide your registered email address. It should be the one associated with your NYPA account.

Enter your Password

Enter the password associated with your NYPA account and click the ‘Continue’ button.

If you’ve forgotten your password, click the ‘Forgot Password?’ link below the input field and follow the password reset steps to reset your NYPA account password.
Click the ‘Login’ Button

Once you’ve entered the associated email address and password click the “Log In” button to access your NYPA account.

Complete the Multi-factor Authentication

If you've set up both ‘SMS/Phone call’ and the ‘Authenticator App’, choose your preferred method and click 'Continue' for account security.

  • SMS/Phone call: Select ‘Text Me’ or ‘Call Me’ and you’ll receive a one-time code via text message or phone call on your registered number. (Please note: We cannot support phone numbers with extensions; please ensure you are using a number for a direct line.)
  • Authenticator App: Use the Microsoft Authenticator app or similar to generate a code for authentication
Enter the MFA Code

If you chose SMS, enter the code you received via text message. If you’re using the Microsoft Authenticator app, open the app and provide the code generated.

Click ‘Resend Verification Code’ if you have any issues.

Click the ‘Continue’ Button to proceed

You will then be taken to the previously selected NYPA application.

create Creating an Account

New to NYPA? Here’s how to sign up for a NYPA account and log in to your applications.

Select an Application

Select one of the NYPA applications you have an account with.

Enter your Email

Provide your registered email address. It should be the one associated with your NYPA account. Click ‘Continue’.

Click the ‘Sign Up’ link at the bottom
Click the ‘Send Verification Code’ button
Enter the Code

Enter the verification code provided by email in the ‘Verification Code’ input and click ‘Verify Email’ to continue.

Click ‘Resend Verification Code’ if you encounter any issues and require a new code.
Complete the Authentication

Create your account by completing the short application form:

a) Provide your first name and last name in the designated fields

b) Create a password for your NYPA account, ensuring it meets the following criteria:

  • It must be between 8-64 characters long
  • Include at least 3 of the 4 following requirements:
    • Special character
    • Number
    • Uppercase letter
    • Lowercase letter

c) Enter the chosen password for a second time in the ‘Confirm Password’ input, the passwords must match for the process to proceed.

d) Once these criteria are met, the ‘Create Account’ button will become active. Click the button to proceed and successfully create your NYPA account.

Setup Multi-factor Authentication

Set up Multi-factor Authentication (MFA) by choosing either the ‘SMS/Phone call’ option and/or the ‘Authenticator App’.

a) Setup MFA for SMS/Phone call:

  • Select your country code
  • Enter your 10-digit phone number (Please note: We cannot support the use of extension numbers; please ensure you are using a number for a direct line.)
  • Click ‘Text Me’ or ‘Call Me’ to receive a verification code
  • Enter the verification code and press ‘Continue’ to verify and complete your MFA setup

b) Setup MFA using an Authenticator app:

  • Download the Microsoft Authenticator app or similar from your device’s app store:
    • Google Android: On your Android device, go to Google Play to download and install the Microsoft Authenticator app
    • Apple iOS: On your Apple iOS device, go to the App Store to download and install the Microsoft Authenticator app
  • Open the app on your device
  • Tap the ‘+’ or ‘Add Account’ button with the app
  • Choose the type of account you want to add (e.g., Work or school account, Personal account, or Other) by choosing ‘Work or school account’
  • Scan the QR code provided by NYPA
  • Verify your identity through email, phone, or another method
  • Follow the on-screen instructions to complete the setup
  • If the app produces a six-digit code, you’ve completed the setup
  • Enter the code and click the ‘Continue’ button

Click the ‘Resend Verification Code’ link if you encounter any issues and require a new code.

reset Resetting My Password

Are you an existing NYPA user and you’re having password issues, please follow the step-by-step guide to unlock your NYPA account or reset your password in just a few steps.

Visit the NYPA Application Selection and Sign In

On your desktop or mobile device, visit the ‘Sign In’ page.

Click on the ‘Forgot Password’ link
Get and Enter a Verification Code

a) Click on the ‘Send Verification Code’ button

b) Check your email for a 6-digit verification code received from Microsoft on behalf of NYPA

c) Enter the verification code and then click on the ‘Verify Email’ button

Complete Multi-factor Authentication

If you've set up both ‘SMS/Phone call’ and the ‘Authenticator App’, choose your preferred method and click 'Continue' for account security.

  • SMS/Phone call: Select ‘Text Me’ or ‘Call Me’ and you’ll receive a one-time code via text message or phone call on your registered number. (Please note: We cannot support phone numbers with extensions; please ensure you are using a number for a direct line.)
  • Authenticator App: Use the Microsoft Authenticator app or similar to generate a code for authentication.
Create a New Password

a) Create a password for your NYPA account, ensuring it meets the following criteria:

  • It must be between 8-64 characters long
  • Include at least 3 of the 4 following requirements:
    • Special character
    • Number
    • Uppercase letter
    • Lowercase letter

b) Enter the chosen password for a second time in the ‘Confirm Password’ input, the passwords must match for the process to proceed

c) Click ‘Reset Password’ to complete your password reset and login

MFAMulti-factor Authentication (MFA)

Multi-factor Authentication is a security enhancement that requires you to take an extra step when using your username and password to log in to an account. Generally, this involves confirming your login by entering a security code (sent to you via text message or phone call) or by using an authenticator app installed on your mobile device.

What is Multi-factor Authentication or MFA?

Multi-factor Authentication or MFA, sometimes also known as two-factor authentication, is a security enhancement that adds another layer of security to your online account, beyond your username and password.


Learn more about MFA from:
What are my authentication options?
Verification Method How It Works Additional Details
Microsoft Authenticator App or similar Microsoft sends a push notification, prompting you to authenticate your login, to the Microsoft Authenticator app on your mobile device. This is the most secure method and is recommended by NYPA to serve as your primary authentication method.
SMS/Phone call Microsoft sends a text message to or calls the mobile phone you have registered. For a text message, you receive a six-digit code that you input to complete the authentication process. For a phone call, you are prompted to select ‘#’ after answering the call to complete the authentication process. NYPA recommends this method as a backup to help you access your account in case you forget or lose your mobile device.
Office Phone/Direct line You receive a call to your office phone number and are prompted to select ‘#’ after answering the call to complete the authentication process. This option is recommended by NYPA only if your office phone is the only option for authenticating your logins. Please note: We cannot support Office line numbers with extensions, please use a direct line number.

How It Works

Microsoft sends a push notification, prompting you to authenticate your login, to the Microsoft Authenticator app on your mobile device.

Additional Details

This is the most secure method and is recommended by NYPA to serve as your primary authentication method.

How It Works

Microsoft sends a text message to or calls the mobile phone you have registered.

For a text message, you receive a six-digit code that you input to complete the authentication process.

For a phone call, you are prompted to select “#” after answering the call to complete the authentication process.

Additional Details

NYPA recommends this method as a backup to help you access your account in case you forget or lose your mobile device.

How It Works

You receive a call to your office phone number and are prompted to select “#” after answering the call to complete the authentication process.

Additional Details

This option is recommended by NYPA only if your office phone is the only option for authenticating your logins.

How do I set up the Microsoft Authenticator App on your phone?

Here’s how you can set up the Microsoft Authenticator app on your mobile device:

Download the Microsoft Authenticator app from your device’s app store:

    • Google Android: On your Android device, go to Google Play to download and install the Microsoft Authenticator app
    • Apple iOS: On your Apple iOS device, go to the App Store to download and install the Microsoft Authenticator app

Open the app on your device.

Tap the ‘+’ or ‘Add Account’ button within the app.

Choose the type of account you want to add (e.g., Work or school account, Personal account, or Other) by choosing ‘Work or school account’.

Scan the QR code provided by NYPA.

Verify your identity through email, phone or other method.

Follow the on-screen instructions to complete the setup.

If the app produces a six-digit code, you’ve completed the setup and can proceed.

uMFAUpdate Multi-factor Authentication

Keep your account safe with our step-by-step guide on updating your MFA options. If you use SMS/Phone call or an Authenticator app, here's how to make sure your MFA is current.

How do I update my Multi-factor Authentication method or contact info?

Here’s how you can set up the add/remove or update your MFA options with NYPA:

Visit the Manage Account page
Enter your Email

Provide your registered email address. It should be the one associated with your NYPA account and click the ‘Continue’ button.

Enter your Password

Enter the password associated with your NYPA account and click the ‘Continue’ button.

Select a Multi-factor Authentication Method

Select whether you wish to add or update ‘SMS/Phone call’ or the ‘Authenticator app’ if you have both set up.

(Please note you cannot remove both options and remove is unavailable if you only have one method of MFA setup.)

  • SMS/Phone call:
    • Click ‘Text Me’ or ‘Call Me’ to receive a verification code.
    • Enter the verification code provided and press ‘Continue’ to verify
    • Select ‘Update’ or ‘Remove’
      • To update select your country code and enter a valid 10-digit direct line phone number. Click ‘Continue’ to complete the update
      • Clicking ‘Remove’ will delete the MFA option
  • Authenticator App:
    • Enter the verification code from the authenticator app and press ‘Continue’ to verify and complete your MFA setup
    • Select ‘Update’ or ‘Remove’
      • To update your MFA methods follow the steps on the screen to set up a new instance of the authenticator app
      • Clicking ‘Remove’ will delete the MFA option

Still need help?

If you are still having issues logging in, resetting your password, setting up your Multi-factor Authentication, or have other questions about your NYPA accounts, please refer to the contacts listed.

help
Account Center

Please contact the Customer Experience inbox at Customer.Experience@nypa.gov

NY Energy Manager

Please contact the NYEM inbox at NYEM@nypa.gov

Request for Quote

Please contact the RFQ inbox at nypaRFQ@nypa.gov

Non-Load Serving Entities (LSE) Scheduling Application

Please contact the LSE inbox at…

Equal Employee Opportunity Reporting (EEOR)

Please contact the EEOR inbox at….

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