NYPA Press Release

NYPA Board Approves $10.2 Million Program to Provide Customers Access to Data on Carbon Emissions Reduction and Energy Efficiency Projects

For Immediate Release: 02/07/20

NYPA Media Inquiries | media.inquiries@nypa.gov | (914) 681-6770

Paul DeMichele | paul.demichele@nypa.gov | (914) 390-8186


Improving the Customer Digital Experience Moves Nation’s Largest State-Owned Utility Closer to Becoming North America’s First End-to-End Digital Utility


WHITE PLAINS—The New York Power Authority (NYPA) Board of Trustees has approved spending $10.2 million to expand its Customer Digital Experience program to provide digital tools to customers that help them track carbon emissions reductions and the status of energy efficiency projects they have partnered on with NYPA.


The program will make it easier for customers to view and pay bills, streamline contract management and move NYPA closer to becoming the nation’s first end-to-end digital utility.


“NYPA is fully committed to continuously improving the customer experience,” said Gil C. Quiniones, NYPA president and CEO. “By providing customers with real-time access to information, they are better equipped to use the energy they get from us more efficiently, which saves them money and reduces carbon emissions.”


The Customer Digital Experience was initially approved for $5.8 million when it launched last year and NYPA expects to spend a total of $35.5 million to buildout the program through 2022. The $10.2 million approved by the NYPA trustees at their Jan. 29 meeting will go toward the design and development of digital solutions and the software required to run them.


The Customer Digital Experience complements NYPA’s NY Energy Manager, which provides access to an advanced data platform. It provides information on energy usage in thousands of governmental buildings, leading to decisions on energy use that can save millions of dollars in annual energy costs and lead to dramatic reductions in greenhouse gas emissions.


This program also aligns with other NYPA initiatives that are customer-focused and help   achieve clean-energy goals. NYPA has plans to finance and implement more than $1.5 billion in energy efficiency measures over the next several years at state, local and municipal government facilities. They include heat pumps, new high-efficiency boiler replacements, updated controls, HVAC upgrades that will reduce natural gas consumption and free heat pump screening assessments and demonstration projects for electric heat pump solutions with customers.


About NYPA

NYPA is the largest state public power organization in the nation, operating 16 generating facilities and more than 1,400 circuit-miles of transmission lines. More than 80 percent of the electricity NYPA produces is clean renewable hydropower. NYPA uses no tax money or state credit. It finances its operations through the sale of bonds and revenues earned in large part through sales of electricity. For more information visit www.nypa.gov and follow us on Twitter@NYPAenergy, Facebook, Instagram, Tumblr and LinkedIn.