Overview
NYPA supplies power to a number of municipal electric utilities and rural electric cooperatives. If you have questions about a discontinuance notice or are trying to resolve a complaint about your service from one of these municipalities, we offer information and assistance here.

The municipal electric utilities and rural electric cooperatives that NYPA can help resolve complaints from include: Delaware, Green Island, Greenport, Massena, Oneida-Madison, Otsego, Sherrill, Steuben, Lake Placid, Marathon, Mayville, Sherburne. Tupper Lake, and Watkins Glen.

Procedure for Resolving Discontinuance of Service

Pursuant to the New York Codes, Rules and Regulations (NYCRR), Title 21, Chapter X, Part 459, municipalities or rural electric cooperatives purchasing “all of its power requirements from the Power Authority of the State of New York shall incorporate into its service rules and enforce the procedures governing discontinuance of electric service as set forth in § 459.2 through § 459.14 of this Part”

Discontinuance of Electrical Service Guidelines

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Contact us

Online Inquiry Form

(Click here for assistance regarding Discontinuance of Electrical Service)

Complaint Hotline Contact Information

Phone: (914) 718-4287

Email: PCT.Service@nypa.gov